Frequently Asked Questions
Technical
What e-commerce solutions do you have available?
Rich Media House offers an excellent assortment of e-commerce solutions. SunShop Advanced and Simple Shop are two excellent shopping cart programs. We also offer the osCommerce and Agora shopping carts free with your web hosting accounts. We also offer SSL certificates and Merchant Accounts. For more information we recommend visiting our e-commerce area.
What support do you provide for Microsoft FrontPage?
We support Microsoft FrontPage in several ways:
We include the capabilities to install and uninstall the FrontPage extensions within your web sites administrative control panel.
We point our FrontPage users to resources in our member support area and elsewhere that will help solve your problems, such as, publishing your FrontPage webs and learning techniques for getting the most from your FrontPage software.
We DO NOT provide direct technical support related to the use of your FrontPage software. User issues must be directed to Microsoft's Technical Support Team.
Do you support Real Audio/Real Video?
Yes, we do support both Real Audio and Real Video. Most of our web hosting packages in clude Real Audio/Real Video capabilities. Please visit our web hosting areas and check the individual plans for this feature. We also provide additional real server space as an add-on for your account.
What Technical Support do you offer?
We offer 24 hour a day support by phone (0800 195 7528) and by e-mail (sales@richmediahouse.com). We also provide detailed online manuals to many of our clients and this section of FAQs is fully searchable
We pride ourselves on supplying fast response times to your technical support and service needs.
Domain Names
How Do I Know If The Domain Name I Want Is Available?
Go to our domain names page and try and order the domain. We will tell you instantly if it has already been taken.
What is the InterNIC ?
The InterNIC is responsible for the registration and routing of Internet domain names. Among other things, they ensure that duplicate domain names are not issued, and track each domain name during their registration period.
When will my domain name be active?
Once your domain name has been registered (or transferred, if applicable), it usually takes about 24 to 72 hours before it becomes visible to all users of the Internet. All Internet providers must update their records (DNS tables) to reflect new site locations. This process is called propagation.
Website Hosting
Do you have a Reseller Program?
Yes, we have a extensive reseller program and offer great service and support. Please contact : sales@richmediahouse.com for further information.
How long does it take to set up a new account?
Accounts are usually set up and active within 24 hours and often much sooner. Once an account is set up, an activation notice will be sent to you via e-mail including a userID, password, IP address, email account information and a link to your control panel.
You can begin uploading files to your new web site immediately thereafter. New Domain names or transferred Domain names will be given a temporary URL to access their site via the Web, prior to the completion of either domain registration or transfer with InterNic.
Does it cost anything extra to move my domain to Rich Media House?
Registrars do not charge a fee to change a domain names nameserver information. We will help you in the transfer of your domain name to Rich Media House, if you would like.
Will my site have any downtime if I move it from another provider?
As soon as we setup your account you will be able to access it via a temporarily address. With this access you can upload your files to your new account and setup your email accounts. This means that your site will be up even before the domain switch is made so there will be no downtime.
Do you have a control panel?
We have without a doubt the best control panel available for all of our hosting accounts. You can manage your Web site, files, email and FTP services, and much, much more through our intuitive, web-based control panel.
Through the control panel we also provide comprehensive documentation and useful resources to help you administer your Web site. For your security, the control panel is password-protected.
Could I have a description of your web servers?
General Server Information (all platforms)
Quad Xeon 2400MHz processors
1 GB SDRAM or higher
Multiple SCSI hard drives amd backup IDE drives
Multiple 100 MB Ethernet cards
Perl
PHP4
Server Side Includes (SSI) enabled
Policy Questions
Do you host Adult Sites?
We do not provide hosting services to adult sites or any sites that contain pornographic or sexually explicit material or any site that links to these types of sites.
If you feel that your site might fall under these restrictions, we suggest that you contact us first to avoid any misunderstandings. We reserve the right to judge which sites fall under our restrictions, and we have the right to suspend service to any site that we determine to be in violation of our guidelines, or in violation of the law.
Do you place any restrictions on use or content of web sites?
We do not allow our web servers to be used for ILLEGAL MATERIAL, UNSOLICITED MAILING, or THIRD PARTY NEWS FEEDS. We do not provide hosting services to adult sites or any sites that contain pornographic or sexually explicit material or any site that links to these types of sites. If you feel that your site might fall under these restrictions, we suggest that you contact us first to avoid any misunderstandings. We reserve the right to judge which sites fall under our restrictions, and we have the right to suspend service to any site that we determine to be in violation of our guidelines, or in violation of the law.
Payment
What methods of payment do you accept?
We accept accept payments through Worldpay and Paypal. We can process the following credit cards: VISA, Mastercard, Switch, Delta, JCB, Solo and Visa Electron. Anyone with a Paypal account can pay using their account or via a bank transfer. We also accept cheques upon request.
Our Services